Need help?
Frequently Asked Questions
Yes, we ship overseas via our etsy store.
We are a husband & wife team, working together to bring your orders to life.
Adam - Quotes, designs & makes your orders.
Michelle - takes all photos & videos, wraps & gets your orders ready for post & pickup. Keeps Facebook, Instagram & the website up to date
We are located in Lang Lang Melbourne.
Yes, once your order/design is drawn up we will send you a proof through email for you to confirm.
(please check your junk mail)
Unfortunately once you have confirmed your proof it can no longer be changed, so just make sure you are 100% happy with your proof & double check all spelling is correct.
Yes we offer contactless pickup.
We will contact you once your order is ready to arrange pick up date/time.
Yes we offer shipping Australia wide. (For overseas shipping please see our etsy store).
Yes we do, please contact us with your ideas for a quote.
Unfortunately once you have confirmed your proof is correct and your order has been made, you will need to re purchase a new one if you want changed.
FREE standard shipping on all orders over $200
$10 flat rate shipping on all orders under $200
Express shipping starts from $15
(free shipping excludes express and wholesale)
Our turn around can differ depending on influx of orders. Please check our turn around info page for current up to date times.
Yes we do. You will find the rush order prices on each product page.
All our products are made to order and custom made.
It takes time to design and make products to order.
Please remember we are a small business with only 2 people making all your orders on our own. We are doing our very best to get them out as quickly as possible.
No. Shipping time is on top of our turnaround time.
Yes, we post 90% of all orders, and also take videos once they are complete, so keep an eye out on our Instagram stories for a video of your order.
If you don't want your order on social media please let us know.
A social media handle isyour username. Oftentimes, on platforms like Twitter and Instagram, a handle follows an @ symbol, like @Squadhelp. It is a way for people to identify you and communicate with you.