We are a husband & wife team, working together to bring your orders to life.
Adam - Quotes, designs & makes your orders.
Michelle - takes all photos & videos, wraps & gets your orders ready for post & pickup. Keeps Facebook, Instagram & the website up to date
FAQ
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We are located in Lang Lang Melbourne.
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Yes, once your order/design is drawn up we will send you a proof through email for you to confirm.
(please check your junk mail) -
Unfortunately once you have confirmed your proof it can no longer be changed, so just make sure you are 100% happy with your proof & double check all spelling is correct.
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Yes we offer contactless pickup.
We will contact you once your order is ready to arrange pick up date/time. -
Yes we offer shipping Australia wide. (For overseas shipping please contact us).
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Definitely. We love receiving & creating custom orders.
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Yes we do, please contact us with your ideas for a quote.
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Unfortunately once you have confirmed your proof is correct and your order has been made, you will need to re purchase a new one if you want changed.
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FREE standard shipping on all orders over $200
$10 flat rate shipping on all orders under $200
Express shipping starts from $15
(free shipping excludes express and wholesale)
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Our turn around can differ depending on influx of orders. Please check our turn around info page for current up to date times.
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All our products are made to order and custom made.
It takes time to design and make products to order.
Please remember we are a small business with only 2 people making all your orders on our own. We are doing our very best to get them out as quickly as possible.
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Yes we do. You will find the rush order prices on each product page.
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Rush order turnaround is 7 days.
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Rush order prices depend on how long or difficult the product is to make.
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If you need your order before 14 business days, please opt for the rush order.
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No. Shipping time is on top of our turnaround time.
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Yes, we post 90% of all orders, and also take videos once they are complete, so keep an eye out on our Instagram stories for a video of your order.
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No worries, just let us know.
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We recommend using commands to hang all wall décor. You should clean your wall prior and please read their instructions on how to hang.
https://www.commandbrand.com.au/3M/en_AU/command-au/products/picture-hanging/ -
A social media handle is your username. Oftentimes, on platforms like Twitter and Instagram, a handle follows an @ symbol, like @Squadhelp. It is a way for people to identify you and communicate with you.