Refund policy

Due to the nature of all our products being custom made and made to order we do not offer refunds.

We want you to be 100% happy with your purchase, therefore we send proofs of your designs for your approval before we make your order. 

If your order is damaged during transit, it is covered by insurance via Australia post etc and the insurance will cover the cost to remake the order. (please contact us asap if your order has been damaged in the mail)

Change of mind.

If you want a refund after your order is placed you will only receive partial refund of 50% minus transaction fees as your material/products have normally been purchased. No refunds on rush orders. If you want a refund after your proofs have been drawn you will receive partial refund of 25% minus transaction fees.

Colour selection.

As acrylic comes in standard colours we match your logo colours to our closest acrylic range colour. 
Acrylic cannot be colour code matched. 
Please select your colours carefully as we do not refund.
Acrylic samples can be ordered online for your convenience.

We require SVG files of logos/etc at the time of ordering, failure to provide a SVG will result in no refunds if order cannot be completed.

Strictly no refunds for not reading/understanding our turnaround times when placing an order. 

If you have any questions regarding colours or sizing, please email us before placing an order.