Refund policy

Refunds & Returns Policy

By placing an order with us, you agree to the following terms:

Custom & made to order products 

Due to the custom nature of our products, we do not offer refunds on personalised or made to order items. We provide design proofs for your approval before production begins to ensure you’re 100% happy with your purchase. Once materials have been ordered and work has commenced, the order cannot be cancelled or refunded. As a small business, we are unable to carry excess stock and materials for cancelled orders. On the rare occasion a refund is accepted, it will be issued as store credit only. 

Damaged orders 

If your order is damaged during transit, it is covered by shipping insurance (Australia Post or courier). Please contact us as soon as possible with photos of the damage, and we will assist you in lodging a claim and remaking your item if required.

Colour selection 

Acrylic colours are matched to the closest available standard acrylic colour and cannot be colour code matched (e.g. Pantone, HEX). Please select carefully, as we do not offer refunds for colour variation. Acrylic samples are available for order if you wish to confirm your colour before purchasing.

File requirements 

We require SVG files for any logos or custom graphics. Failure to supply the correct file type may mean we my not be able to complete your order, and no refund will be provided in such cases.

Turnaround times & change of mind 

We do not offer refunds for failure to read descriptions or understand our processing times or for change of mind purchases on custom items. If you’re unsure about sizing, colours, designs or anything else, please reach out before ordering. 

Returns on non custom Items 

We accept returns on non custom, non personalised products within 14 days of delivery, provided the item is unused and in its original condition. Buyers are responsible for return shipping costs. Custom or personalised items are not eligible for return or refund once approved and produced.